Frequently Asked Questions

1. I'm an employee. How do I sign up?
   To sign up you must create an account. Go to the Home page, enter your employment credentials, click "Access My Benefits" and complete the form. If you need additional assistance feel free to contact customer service at customerservice@corestream.com or call 1-888-935-9595.
2. How do I log in?
   To log in you must first create an account. If you have previously created an account, then log in with your email address that you registered with and your password to access the site. For additional support options, click the "Log In" link at the top of the Home Page, and then click the "Login problems?" link for a menu of frequently asked registration questions. If you need additional assistance, feel free to contact IU Health Benefits Plus customer service at customerservice@corestream.com or call 1-888-935-9595.
3. What is my password?
   You would have created a password when you originally created an account. If you have forgotten your password click the "Log In" link at the top of the Home Page, and then click the "Login problems?" link for additional support options.
4. How do I change my personal information?
   If your personal information is registered, choose "My Profile" from the My Tools menu after sign in. If you would like to change your personal information with a vendor or carrier you will need to contact that vendor or carrier directly.
5. Can my friends and family use the site?
   Friends should not have access to this site. Your family may be able to take advantage of the discount shopping offers but for products that require payroll deduction, the employee will need to be enrolled or elect coverage for eligible family members.
6. I just signed up for a program through one of the insurance carriers. How long will it take before I see the deduction on my paycheck?
   Depending on the program, your deduction will begin within the next 2 pay cycles. All programs that are available on the website will be paid by a single consolidated deduction shown as “Benefits Plus” on your paycheck.
7. I signed up for more than one benefit that is available on the website. Will I see multiple deductions on my paycheck?
   No. All programs that are available on the website will be paid by one consolidated deduction shown as “Benefits Plus” on your paycheck. You will be able to see a breakdown of your deductions on the IU Health Benefits Plus website. Please visit IU Health Benefits Plus and select “My Deduction History” under “My Tools” to access your information.
8. Are the deductions after-tax or pre-tax?
   All voluntary benefits deductions are after-tax.
9. I am having an issue accessing the Deduction History. Who do I contact?
   You must first log in to the IU Health Benefits Plus site to access your deduction history report. Deduction History is available through the My Tools menu. If you are having any issues with the registration or login you may email IU Health Benefits Plus customer service at customerservice@corestream.com or call 1-888-935-9595.
10. Why did Corestream choose to present only Liberty Mutual, MetLife and Travelers coverage for the Auto Insurance Quoting Tool?
    These carriers underwent the task of obtaining state approval from each State Department of Insurance (DOI) to offer exclusive employee discounts.
11. Why should I choose Liberty Mutual, MetLife or Travelers Auto and Home insurance?
    These carriers offer a discount that is not available to the general public. If you go directly to the carrier for a quote, they will not provide you with the same rate that you can get through IU Health Benefits Plus. There are a few exceptions to this rule, such as, if you are a long-time customer of theirs, but for the most part, you will save more through the IU Health Benefits Plus program.
12. How do I change my Auto and/or Home policy to be paid through payroll deduction?
    You can contact any of the Auto and Home carriers directly that are offered to you through your voluntary benefits program, and they will switch your billing to payroll deduction. Certain eligibility requirements apply for the payroll deduction option. If you have any questions about your eligibility, you may contact customer care at 1-888-935-9595.
13. Who do I contact if I have a question or problem with a service or plan that I signed up for?
    IU Health Benefits Plus does not sell products or fulfill orders – the relationship formed is directly between you and the insurance carrier or vendor. Each insurance carrier or vendor has a customer service email and phone number. You may also contact Corestream's customer service for assistance at 1-888-935-9595 if you need to escalate.
14. How do I cancel my coverage?
    If you are a participant in a program with a carrier and would like to cancel, please refer to the cancellation process below. Please allow 30 days for the cancellation to process.
    

    Cancellation Process by Product or Insurance Carrier:

    MetLife Legal Plans (formerly Hyatt Legal Plans): Employees can cancel during the annual Open Enrollment period by logging into the IU Health Benefits Plus site. Once logged in, choose Legal Services under Insurance Benefits. Once on the MetLife page, click "Enrollment" then choose "No Thanks/Cancel." Employees may also contact customer service at 1-888-935-9595 for assistance.
    
    Allstate Identity Protection (formerly InfoArmor)
    Employees can cancel anytime by logging into the IU Health Benefits Plus site. Once logged in, choose Identity Theft under Insurance Benefits. Once on the Allstate Identity Protection, click "Enroll now" then choose "No Thanks/Cancel." Employees may also contact customer service at 1-888-935-9595 for assistance.
    
    Liberty Auto and Home Insurance
    To make any changes to your policies, including cancellations or changes to payment options, please contact Liberty Mutual directly at 1-800-298-8018 or call a local office which you can find at www.libertymutual.com. Please reference your policy number, which can be found in your insurance policy. States have different requirements based on DOI regulations.
    
    MetLife Auto and Home Insurance
    Cancellation policies differ by state; therefore, the employee must call the MetLife Call Center at 1-800-438-6388 for cancellation terms and processing.
    
    MetLife Accident Insurance: Employees can cancel their MetLife Accident Insurance at any time by contacting IU Health Benefits Plus at 1-888-935-9595.
    
    MetLife Critical Illness Insurance: Employees can cancel their MetLife Critical Illness Insurance at any time by contacting IU Health Benefits Plus at 1-888-935-9595.
    
    Travelers Auto and Home Insurance
    To cancel a Travelers Insurance policy, the employee needs to call the Travelers Customer Service Center at 1-888-695-4640. Please reference your policy number, which can be found in your Insurance policy.
    
    If the policy has been paid in full or is on direct bill, any refund on earned premium due to the employee will be sent to them. In the case of payroll deduction, Travelers may need to take one or more final deductions until the policy is paid back to the cancel date since payroll deduction policies are billed in arrears.
    
    Nationwide Pet Health Insurance
    Policyholders may cancel a policy at any time by contacting Nationwide directly at 1-877-738-7874 or optionally, by notifying Nationwide in writing via fax at 1-714-989-0537, or mail at P.O. Box 2344, Brea, CA 92822, or online at the Policyholder Portal.
15. How do I receive my refund?
    If you require a refund for a product or service please contact the carrier or vendor directly to discuss details of the refund. Refunds may take between 30 to 60 days to process.